Return Policy

We are committed to total customer satisfaction. That’s why we give you up to a full year to return items that are in new, unworn condition with tags attached. Additionally, we never charge a restocking fee on retail orders.

Need to make a return?

  1. Simply log in to your account, select the order that contains the item you would like to return, and follow the steps to generate your Return Form.
  2. If you are within the contiguous U.S., we will provide a traceable, insured USPS label for a flat $3.99 fee. Print and attach the label to the outside of your package, ensuring no barcodes are obscured.
  3. Drop your package off at any USPS location or drop box.

Once we receive and process your return, we will refund your order and notify you via email. Processing time typically takes 1-2 business days.

Feel free to contact our customer relations department via email or at 844-452-8767 (M-F 9AM-5PM EST), and we will be happy to walk you through the return process.

Embroidered Items

Items that have been customized are not eligible for return. All embroidery is sewn exactly as requested when the order is placed.

Did we mess up your order? We’re sorry! Please contact our customer relations department via email or at 844-452-8767 (M-F 9AM-5PM EST). We’ll send you a corrected version as soon as possible.

Return Packaging

If your return item includes a shoe box, please do not use that box as the shipping packaging. In order to resell it, we need the original packaging to be intact. Returned items in marked or damaged shoe boxes may be refused by the post office or our warehouse. To avoid this, place your return item in a box or wrap it to ensure its safety during the shipping process. The cost of additional packing materials are not eligible for reimbursement. We apologize for any inconvenience.

Exchanges

Want to exchange an item? Simply return your original item(s), and place a new order. We will ship your new order immediately, reducing wait time for replacement items. Once we receive and process your return, we will issue an immediate credit.